Freezywater Storage Terms and Conditions

These Terms and Conditions govern the use of Freezywater Storage services and set out the basis on which space is booked, paid for, used, cancelled, and maintained. By making a booking, signing an agreement, or otherwise using our storage services, the customer confirms that they have read, understood, and accepted these terms. If any part of these terms is unclear, the customer should review the agreement carefully before placing a booking. These terms are designed to protect both the customer and the storage provider and to ensure a fair and orderly use of storage units, container space, and related services.

In these terms, references to "we," "us," and "our" mean Freezywater Storage, and references to "you" or "your" mean the customer, account holder, or any person authorised to act on the customer’s behalf. A storage service may include self-storage, secure unit hire, short-term storage, long-term storage, or similar arrangements. The exact service provided will depend on the booking and the applicable agreement. These terms apply unless a written contract states otherwise.

We reserve the right to update these terms from time to time where necessary for operational, legal, or security reasons. Where changes are made, the updated terms will apply from the date stated or, if required by law or contract, after reasonable notice. Continued use of the service after any update will be treated as acceptance of the revised version. Customers are encouraged to keep a copy of the terms that apply at the time of booking for their records.

Booking Process

Bookings may be made through an approved booking channel, by written request, or by any other process made available by us from time to time. A booking is not confirmed until we have accepted the request, received any required deposit or advance payment, and issued confirmation. Availability is subject to space at the time of booking, and we do not guarantee that a unit or storage space will remain available until the booking has been completed. Any quotation or availability indication is subject to change until confirmed.

When booking storage at Freezywater, you must provide accurate and complete information, including your name, contact details, intended use, and the nature of the goods to be stored. We may request identification, proof of address, or other information before accepting the booking. If the goods to be stored are unusual, valuable, hazardous, fragile, or require special handling, you must disclose this before the booking is accepted. Failure to provide accurate information may result in refusal of service, cancellation, or additional charges.

The customer is responsible for ensuring that the selected storage option is suitable for their needs. Any description of unit size, access, security, or suitability is provided as a general guide only and does not amount to a guarantee that the space will be fit for a particular purpose. You should assess the volume, condition, and nature of the items to be stored before finalising the booking. We may refuse or cancel a booking if we believe the proposed use is unsafe, unlawful, impractical, or inconsistent with these terms.

Access arrangements, opening hours, and any restrictions on entry may vary depending on the service type, security requirements, or operational considerations. We may require the customer to follow specific check-in procedures, identification checks, or site rules before access is granted. If an appointment, handover, or move-in time is agreed, punctual attendance is expected. Any failure to attend or complete the move-in may affect the booking status or lead to additional charges if resources have been reserved.

Payments and Charges

All charges will be set out in the booking confirmation, rate card, or other written notice provided by us. Charges may include storage fees, administration fees, deposits, insurance-related charges where applicable, late payment fees, lock charges, cleaning fees, disposal costs, and any other agreed service fees. Unless stated otherwise, fees are payable in advance. We may vary our prices from time to time for new bookings, renewals, or where permitted under an existing agreement.

Payment must be made using an approved method and by the due date. If payment is not received on time, we may suspend access, refuse entry, charge interest or late fees where permitted, or treat the agreement as terminated in accordance with these terms. Overdue accounts may be referred for collection, and you may be responsible for reasonable recovery costs. If a payment is reversed, rejected, or cancelled, you will remain liable for the outstanding amount.

You must keep your payment details current and ensure that sufficient funds are available for recurring or scheduled payments. If a direct debit, card payment, or similar automated payment fails, we may retry the payment or request an alternative method. We are not responsible for bank charges, foreign exchange fees, or similar costs imposed by a payment provider. Any refund, where due, will be made using a reasonable method and within a reasonable time after verification.

Cancellations, Termination, and Refunds

You may cancel a booking before the start date by giving notice in the manner required by the booking confirmation or agreement. The amount of any refund will depend on the timing of the cancellation, the type of service, and any non-refundable charges already incurred. Deposits may be non-refundable where this has been clearly stated at the time of booking or where costs have already been incurred on your behalf. If you fail to take up the booking without notice, you may lose any paid fees or deposit.

Where a fixed-term storage agreement ends, you must remove all goods and return any access devices, keys, or passes by the agreed end date. If goods remain after termination, we may continue to charge storage or holding fees at the prevailing rate until the goods are collected, subject to legal rights and reasonable notice. We may also move, secure, or deal with goods left behind where permitted by law and recover any associated costs from you.

We may cancel or terminate the service immediately or on notice if you breach these terms, provide false information, fail to pay sums due, use the storage space unlawfully, or create a safety or security risk. We may also terminate the agreement if required for legal compliance, operational necessity, or maintenance. In some cases, we may allow a short period to remedy a breach, but we are not obliged to do so. Any termination will not affect rights accrued before termination, including unpaid fees and any rights relating to abandoned or unsafe goods.

Customer Responsibilities and Acceptable Use

You must use the storage facility and any storage unit responsibly, lawfully, and in a manner that does not cause damage, nuisance, or danger. You must ensure that goods are packed, labelled, and stored appropriately for their condition and sensitivity. You are responsible for securing your stored items, including the use of suitable locks where required. We may inspect the contents or condition of a unit where reasonably necessary for safety, compliance, emergency response, or suspected breach of these terms, to the extent permitted by law.

Waste Regulations and Prohibited Items

Customers must comply with all applicable waste regulations, environmental laws, and disposal requirements. The storage facility must not be used to abandon waste, conceal controlled materials, or store items for disposal unless expressly agreed in writing. You must not leave rubbish, packaging waste, chemicals, liquids, batteries, electrical waste, tyres, asbestos, clinical waste, or any other regulated waste in or around the storage area unless the storage arrangement specifically permits this and all legal requirements are met. Any waste left on-site may be removed at your expense.

The following items are generally prohibited unless we have given prior written permission and all legal and safety conditions are satisfied: illegal goods, stolen property, firearms or ammunition, explosives, flammable materials, toxic substances, perishable food, live animals, and items that may attract pests or create odours. You must not store anything that is unlawful to possess or that could damage the premises, endanger others, or invalidate insurance arrangements. If prohibited items are discovered, we may take immediate action, including refusing access, removal, disposal, or reporting to the relevant authorities where appropriate.

If goods are contaminated, leaking, infested, or likely to breach environmental or health standards, you must remove them immediately when instructed. Where emergency action is necessary to protect people, property, or the environment, we may isolate, move, or dispose of affected items and recover reasonable costs from you. You remain responsible for ensuring that any items placed into storage are fit for storage and compliant with relevant waste and environmental rules throughout the storage period.

Liability, Insurance, and Risk

Your goods are stored at your own risk, subject to the rights and responsibilities set out in these terms and any mandatory legal protections that cannot be excluded. We are not liable for loss or damage caused by matters beyond our reasonable control, including fire, flood, storm, theft, vandalism, power failure, or third-party acts, unless caused by our negligence or wilful misconduct. We do not accept responsibility for indirect or consequential loss, loss of profit, loss of business, or sentimental value.

You are responsible for obtaining adequate insurance cover for the full replacement value of the goods stored. Any insurance we may arrange, offer, or require does not change your responsibility to ensure that the cover is suitable for your needs. You must inform us of any item that is especially valuable, fragile, or difficult to replace. We will not be liable for damage caused by improper packing, unsuitable containers, inherent defects, moth, rust, mildew, damp, temperature changes, or the natural deterioration of items over time.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded. Where we are found liable for a claim that is not excluded, our total liability will be limited to the extent permitted by law and, where applicable, the amount reasonably foreseeable from the breach. Any claim must be notified promptly and with reasonable evidence of loss.

Access, Security, and Conduct

We take reasonable steps to provide a secure storage environment, but no system can guarantee complete prevention of loss or unauthorised access. You must keep access codes, keys, lock combinations, and account information confidential. You are responsible for any use of your access credentials unless you have notified us promptly of loss or unauthorised use. We may change security procedures from time to time to protect the facility and the customers using it.

You and anyone acting on your behalf must follow site rules, respect other users, and comply with all safety instructions. Smoking, unsafe loading, obstruction of access routes, and tampering with security equipment are not permitted. We may remove or suspend access for anyone behaving abusively, dangerously, or unlawfully. Any damage caused by you, your agents, or your visitors must be repaired or paid for by you on demand.

We may also refuse access where identity cannot be confirmed, payment is overdue, the service has been suspended, or there is reasonable concern about safety or compliance. In emergencies, we may break a lock, move items, or take protective action without prior notice if reasonably necessary to prevent harm or damage. Any such intervention will be handled in a proportionate and documented way.

Variations, Notices, and General Provisions

Any notice given under these terms should be in writing unless we state otherwise. Notices may be sent to the contact details provided by the customer at booking, and it is your responsibility to keep those details up to date. Notices are deemed received when they have been sent in a manner that is reasonably appropriate and there is no indication of failure, subject to any stricter legal requirement.

We may assign or transfer our rights and obligations under these terms where reasonably necessary, provided this does not materially reduce your rights. You may not assign your rights without our written consent. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force. No delay or failure by us to enforce any right will operate as a waiver of that right.

These terms, together with the booking confirmation and any written agreement, form the entire agreement between the parties regarding the storage service. They replace prior discussions or understandings relating to the same subject matter, except where expressly preserved. In the event of conflict between these terms and a signed agreement, the signed agreement will prevail to the extent of the inconsistency.

Governing Law

These Terms and Conditions, and any non-contractual disputes or claims arising from them, are governed by the law of England and Wales. Any dispute arising out of or in connection with the storage service will be subject to the jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise. If you are contracting as a consumer, you may also benefit from any rights provided by applicable consumer legislation.

Where a dispute arises, both parties should first attempt to resolve the matter in good faith and by reasonable communication before starting formal proceedings, except where urgent action is needed to protect property, safety, or legal rights. This does not prevent either party from seeking interim relief or any other remedy available under law. Nothing in these terms is intended to limit statutory rights that cannot be excluded or restricted.

Final Provisions

If a customer is acting on behalf of another person or business, they confirm that they have authority to do so and will remain responsible for ensuring that all obligations are met. These terms are intended to be practical and fair, while preserving the security, legality, and proper operation of the storage service. By continuing with a booking or using any part of the service, the customer acknowledges that these conditions apply to their storage arrangement.

End of Terms and Conditions.