Storage Freezywater Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Freezywater provides storage and related removal services. By making a booking, paying a deposit, using our storage facilities, or instructing us to carry out removal or transport services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given to them below.
Customer means the individual, partnership, company, or other organisation entering into a contract with Storage Freezywater for storage or removal services.
Services means any storage, collection, delivery, packing, removal, or associated services provided by Storage Freezywater.
Goods means any items, property, or belongings accepted by Storage Freezywater for storage, removal, or handling.
Storage Facility means any premises operated or managed by Storage Freezywater for the purpose of storing Goods.
Contract means the agreement between the Customer and Storage Freezywater incorporating these Terms and Conditions and any written quotation or confirmation issued by us.
2. Scope of Services
Storage Freezywater provides secure storage services and associated removal and transport services. The precise scope of the Services to be provided will be set out in our quotation or booking confirmation. Unless specifically agreed in writing, our Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, or any specialist lifting or access arrangements.
3. Booking Process
3.1 A booking can be made following an enquiry where we provide a quotation based on the information supplied by the Customer regarding the volume of Goods, access details, locations, and any special requirements.
3.2 Quotations are usually estimates and may be revised if the information provided by the Customer is incomplete, inaccurate, or changes before the date of the Services.
3.3 A Contract is formed when the Customer confirms acceptance of our quotation and we issue a booking confirmation, which may be provided in writing or by electronic means. We reserve the right to refuse or cancel any booking at our discretion where we reasonably believe the Services cannot be provided safely or lawfully.
3.4 The Customer must ensure that all contact details, addresses, and access information are accurate and kept up to date prior to the commencement of the Services. Any delays or additional costs arising from inaccurate or incomplete information may be charged to the Customer.
4. Access and Customer Obligations
4.1 The Customer is responsible for ensuring that Storage Freezywater has suitable access to the premises for any removal or collection services, including parking arrangements and any necessary permissions from property owners, managing agents, or local authorities.
4.2 The Customer must ensure that Goods are adequately packed, labelled, and ready for removal or storage, unless we have expressly agreed to provide packing services as part of the Contract.
4.3 The Customer must not request or permit our staff to undertake any activity that is unsafe, unlawful, or likely to cause damage to property or Goods beyond what is reasonably necessary for the provision of the Services.
5. Payments and Charges
5.1 All charges for our Services will be specified in the quotation or booking confirmation. Charges may include removal fees, storage fees, packing materials, additional labour, waiting time, or other agreed services.
5.2 Unless otherwise stated in writing, a deposit may be required to secure a booking, with the balance payable prior to or on the day of the Services. For ongoing storage, payments are usually due in advance on a recurring basis, such as monthly.
5.3 Payment methods and payment dates will be specified in our booking correspondence or invoices. It is the Customer’s responsibility to ensure payments are made on time and in full.
5.4 If payment is not received by the due date, Storage Freezywater may charge interest on overdue amounts at a reasonable rate from the due date until payment is received in full. We may also withhold, suspend, or terminate the Services and may exercise a lien over the Goods held in storage until all outstanding sums have been paid.
5.5 All charges are quoted exclusive of any applicable taxes or government charges unless explicitly stated otherwise. Where such amounts are applicable, they will be charged in addition.
6. Cancellations and Postponements
6.1 The Customer may cancel or postpone a booking by providing notice to Storage Freezywater. The timing of such notice will determine any applicable charges.
6.2 If the Customer cancels more than a reasonable number of working days before the scheduled service date, any deposit paid may be refunded or credited at our discretion, subject to any non-recoverable costs incurred by us.
6.3 If the Customer cancels or postpones within a short period before the scheduled service date, Storage Freezywater reserves the right to charge a percentage of the quoted fee or a fixed cancellation fee to cover allocated staff time, vehicle costs, and administrative expenses.
6.4 If our staff are unable to carry out the Services on the scheduled date due to lack of access, incorrect information, unsafe conditions, or the Customer’s failure to be present as agreed, this may be treated as a late cancellation and the relevant charges may apply.
7. Use of Storage Facility
7.1 The Customer is granted a licence to store Goods at our Storage Facility in accordance with these Terms and Conditions. No tenancy or exclusive possession of any unit or area is created.
7.2 Storage units or areas must be used only for the storage of Goods lawfully owned or controlled by the Customer. Goods must be clean, dry, and adequately packed to avoid damage or contamination.
7.3 The Customer must not store perishable items, living creatures, illegal goods, hazardous materials, or any items that are explosive, flammable, radioactive, toxic, or otherwise dangerous. We reserve the right to refuse or remove any such Goods.
7.4 The Customer must comply with all site rules and reasonable instructions given by Storage Freezywater staff, including rules relating to security, access hours, health and safety, and conduct on site.
8. Waste and Environmental Regulations
8.1 Storage Freezywater operates in line with relevant waste and environmental regulations. The Customer must not treat our Storage Facility or vehicles as a waste disposal site.
8.2 The Customer is responsible for the lawful disposal of any unwanted items and must not leave waste, rubbish, packaging, or discarded Goods on site unless we have specifically agreed to provide a waste removal service subject to separate charges.
8.3 Where we agree to remove or dispose of items on behalf of the Customer, this will be carried out in accordance with applicable waste handling rules. Additional charges may apply for heavy, bulky, or regulated items.
8.4 If the Customer breaches this clause, Storage Freezywater may charge reasonable fees for clearance, cleaning, or disposal and may suspend access to the Storage Facility until such fees are paid.
9. Customer Warranties
9.1 The Customer warrants that they are the owner of the Goods or have full authority from the owner to enter into a Contract for the storage or removal of the Goods.
9.2 The Customer warrants that the Goods do not include any items which are dangerous, illegal, perishable, or otherwise unsuitable for storage or removal.
9.3 The Customer must indemnify Storage Freezywater against any claims, costs, damages, or losses resulting from a breach of these warranties or from any third-party claims relating to the Goods.
10. Liability and Risk
10.1 All Goods are stored and handled at the Customer’s own risk, subject to the limitations and provisions set out in this clause. The Customer is advised to arrange adequate insurance for the full value of the Goods.
10.2 Storage Freezywater will take reasonable care to protect the Goods while in our custody. However, we are not liable for loss or damage arising from inherent defects, faulty or inadequate packing by the Customer, normal wear and tear, atmospheric or environmental conditions, vermin, or gradual deterioration.
10.3 We are not liable for any loss or damage to Goods unless caused by our negligence or breach of contract. Where liability is established, our liability will be limited to a reasonable figure relative to the storage or removal charges paid, unless a higher level of cover has been expressly agreed in writing.
10.4 We are not liable for any indirect or consequential losses, including loss of profits, loss of business, loss of data, or emotional distress, arising out of or in connection with our Services.
10.5 We are not liable for delays or failure to perform our obligations due to events beyond our reasonable control, including adverse weather, traffic congestion, accidents, strikes, or transport breakdowns. In such cases, we will take reasonable steps to minimise disruption and rearrange Services where possible.
11. Security and Access to Goods
11.1 Storage Freezywater will implement reasonable security measures at the Storage Facility. However, no security system is completely infallible and the Customer is responsible for arranging suitable insurance cover.
11.2 Access to stored Goods may be subject to site rules, identification checks, and access hours. We may refuse access to any person where we reasonably believe they are not authorised.
11.3 If required by law or by a lawful authority, we may grant access to the Storage Facility or Goods to law enforcement or regulatory bodies without prior notice to the Customer.
12. Termination of Storage
12.1 Either party may terminate ongoing storage by giving the other party reasonable written notice in accordance with the agreed notice period, if any. In the absence of a specified notice period, a reasonable period of notice will apply.
12.2 On termination, the Customer must remove all Goods from the Storage Facility and ensure the unit or area is left clean and free of waste. Any outstanding charges must be settled in full before removal.
12.3 If the Customer fails to arrange collection of the Goods within a reasonable time after termination, Storage Freezywater may exercise a lien over the Goods and, after appropriate notice, may sell or dispose of the Goods to recover unpaid charges and associated costs. Any surplus funds may be held for the Customer subject to lawful deductions.
13. Personal Data
13.1 Storage Freezywater will collect and process personal data relating to the Customer in order to provide the Services, manage the Contract, and comply with legal obligations.
13.2 We will handle personal data in accordance with applicable data protection laws and our privacy practices. The Customer is responsible for ensuring that any personal data they disclose to us is accurate and up to date.
14. Complaints
14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with Storage Freezywater as soon as reasonably practicable, providing full details of the issue.
14.2 We will seek to investigate and resolve complaints promptly and fairly. The Customer must allow us a reasonable opportunity to inspect any alleged damage or loss before any remedial work is undertaken.
15. Variations
15.1 Storage Freezywater may update or amend these Terms and Conditions from time to time. Any changes will generally apply to new bookings and to ongoing storage following reasonable notice to the Customer.
15.2 No variation to the Contract will be binding unless it is recorded in writing and issued or accepted by Storage Freezywater.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions will remain in full force and effect.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services, subject to any mandatory rights that may apply to consumers under local law.
By proceeding with a booking or using the Services of Storage Freezywater, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
